When returning a product, please mail your package to the address below. Carefully pack your return items in a box large enough to accommodate all the items and include your original Invoice in the box and seal it tightly. Please allow 2 - 4 business days for processing after we have received your return. After processing, you will receive an email detailing your Return Information.

DVD Empire
ATTN: Returns Dept.
PO BOX 631
Ambridge, PA 15003-0631
United States

Return Policy

  • Your Return Shipment must be shipped within 30 days of the day your order shipped (the "Ship Date" on your invoice).
  • You must fill out the Return Form in its entirety and include it with your Return. If you lost your Invoice, click here to print a Return Form.
  • Merchandise must be factory sealed to receive a refund.
  • Opened items cannot be returned unless DEFECTIVE.
  • Defective Items will be replaced with the same Item only. NO Refunds.
  • ALL of the Original Packaging; Case, Booklets, Liner Notes, Bonus Discs, etc. MUST be included.
  • We do NOT pay for postage on returns of unopened items.
  • Shipping Charges are not Refundable.
  • VOD purchases are not refundable. Please contact Customer Service for assistance.
  • International Customers are responsible for Duty Taxes and Shipping Charges if order is refused.
  • Promotional Items cannot be Returned for any reason, unless Defective.
  • Certain promotional sale items may be sold in sleeves without box art or cases. Those items are only eligible for Replacement; no Returns or Refunds.
  • If a package is returned to our facility without reason, we may contact you via the telephone to resolve the issue in a timely fashion.
  • UPS Priority Flats Shipping Method: Returns will only be accepted for items with a manufacturer defect. The item will be replaced with the same item and no credits or refunds will be issued.
  • If you return Adult products that you did not purchase on our site, we assume no responsibility for those products and they will not be returned under any circumstances.
  • Non-defective novelties and sex toys (including books) may not be returned for any reason.
  • Defective novelty items can only be replaced with another of the same item, no substitutions will be made and no refunds will be issued.
  • Certain Lingerie and Costumes are EXCLUDED From Returns or Exchanges:
  • Panties (Please note: due to federal laws and for the health of our customers and staff, we are unable to accept returns on panties or any items that cover the genitals.)
  • Items that have been worn
  • Items with tags removed
  • Items that smell of cigarette smoke or perfume
  • Items with human and/or animal pet hair
  • Items with stains
  • Items not returned in original packaging