We are not only committed to providing you with superior service and unmatched professionalism, but we have also strived to ensure a completely discreet shopping environment. So we wanted to provide you with the following information concerning our Discreet Billing and Shipping, Privacy, and Customer Service policies.
- Any charge on your credit card statement will read "EmpireStore.net" .
- Your invoice will reference the name of our site and the titles/names of adult product will be listed.
Discreet, Fast Shipping:
- We ship all packages in plain boxes. The shipping label on all of our packages will read " Empire Distributing ".
- All orders received before 3:00pm ET are processed the same day (Monday through Friday). Remember the products have to be In-Stock: Ships Immediately. Click here for more information about Same Day Shipping.
Discreet Customer Service:
- All order confirmation emails will be sent from 'email@example.com' and our company name will be listed as DVD Empire .
- You can turn off Order Confirmation emails in the "Your Account" section located at the top of the page.
- In the case that a customer service rep has to call you they will only discuss contents of an order with the individual who placed the order.
- We will only call the phone number you provide, if we have a problem with your order and receive no reply via email or in some cases to validate suspicious account activity.
- Our customer service department is administered 100% in house and not outsourced to a third party.
Complete Customer Privacy:
- We do send promotional emails which consist of coupons, new site features and other customer related information. You can unsubscribe by accessing the "Notification Options" section of your Account.