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Secure Shopping / Safe Shopping Guarantee:
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The Empire employs the latest technologies to secure and audit our network security, protecting your personal information as it is transmitted to and stored within our system.
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Safe Shop Guarantee:
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According to Federal Law, you will not be liable for fraudulent charges in excess of $50.00 US. In the event that you encounter fraud related to our site, then please contact your bank to report the incident.
In the event your bank requires you to pay the $50.00 liability we will reimburse you for the full penalty payment.
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Better Business Bureau Online Reliability Program:
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We are a member of the Better Business Bureau’s Online Reliability Program. Our membership dictates that we have a proven record of handling all Customer Service issues to the best of our abilities.
This program also governs our dispute resolution with our Customers and is an added measure of assurance for our Customers when shopping with us.
This does not necessarily mean that we have had any complaints, but it does mean that we do strive to ensure complete satisfaction from every one of our Customers.
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Scan Alert:
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We are certified by Scan Alert's Hacker Safe system.
Hacker Safe certification is the only technology recognized to meet both the U.S. Government's benchmark FBI/SANS Security test and the Security tests of all major Credit Card companies including Mastercard, American Express, and Discovery Card.
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Our Hacker Safe certification is verified daily and their logo will only display when we pass their strict security audits.
As you can see, we have gone to great lengths to provide a secure shopping environment for our customers, but if you have any questions about our Site Security, please feel free to contact our Technical Department.
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Still unsure about submitting your Credit Card information Online?
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Call or fax your Credit Card information
to our Customer Service department (with your Order ID number).
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Phone - 1-888 383-1880 (24 hours a day from Sunday at 12:30pm to Friday at 5:30pm EST)
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Fax - 724 772-3048
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Send a Check or Money Order
to our Order Processing department (include your Order ID number).
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Make Check or Money Order payable to:
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Mail your Check or Money Order to:
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DVD Empire
ATTN: Order Processing
PO Box 46
Warrendale PA 15086-0046
United States
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Still Unsure? Contact our Customer Service Department:
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888-383-1880
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Int'l: 001-724-772-6030
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Customer Service Hours: 24 hours a day from Sunday at 12:30pm to Friday at 5:30pm EST
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