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Adding an Account Credit to an Order:
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You may apply an Empire Account Credit to an Order up until the Order has been processed in our system.
Orders are processed several times a day during Empire Business hours Monday to Friday, 9am - 5:30pm EST excluding Holidays.
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To Apply a Credit to an Order:
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1.
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Click the 'Your Account' link in the top right corner of all our pages.
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2.
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Select the
Order History tab in the right nav bar.
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3.
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Click either your "Open" or "On Hold" Orders tab in the left nav bar.
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4.
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Next, click 'View' next to the Order you wish to apply the Credit to.
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5.
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Scroll down to the Modification section of the Order.
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6.
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If you have an Account Credit, your Credit Balance will be displayed.
Click the 'Update' button and the page will refresh with the Empire Account Credit applied to that Order.
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