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A:
VOD is an acronym for Video On Demand.
Instead of buying a DVD and waiting to have it shipped to you, you can pay to view or download the entire movie from our site over the Internet.
Once your credit card is charged, you’ll be able to Stream or Download it to your computer for viewing.
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Q: What's the difference between Streaming VODs and VOD Downloads?
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A:
We offer several types of Video On Demand to allow our customers to decide which method is best for them.
- Streaming VODs - Streamed VODs are just that, streamed over your Internet connection while you watch them. In order to properly view a Streamed VOD you will need a Broadband connection of at least 350k or more.
- VOD Downloads - VOD Downloads are downloaded to your computer over your Internet connection and you then view your VOD Downloads from your computer.
Our VOD Download System offers:
- VOD Download Rentals: Download the entire movie to your computer for viewing.
- VOD Downloads and Download-To-Own (DVD Quality): Download the entire movie to your computer for viewing at DVD Quality.
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Q: Do I need to Download any programs?
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You will need to download the WIndows Media Player 9.0 or higher to view our VOD Downloads.
Simply click on the link to begin the download process.
- Windows Media Player 9.0 (or higher)
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Q: What connection speed do I need?
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We recommend that you have DSL/Cable connecting at 350k or greater. Because we encode our video at a very high level of quality, the files are very large, thus requiring more bandwidth.
Although you can download and then view a movie with a dial-up connection (56k) we do not recommend that you try to stream it. If you are trying to stream a movie on a 56k dial-up, you will experience problems.
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Q: How do I use the VOD system?
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Q: Why must I use Internet Explorer for VOD Downloads?
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A:
Due to a known issue with the Windows Media Player, ONLY Internet Explorer browsers running Microsoft Windows can watch VOD Downloads.
All other browsers will NOT be able to view our VOD Downloads.
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Q: Can I fast forward, pause and rewind VODs?
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Yes, you can fast forward, pause and rewind our VODs.
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Q: Can I watch my VOD Download on any computer?
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A:
Download Rentals - Yes, BUT for the computer used to download the adult VOD to will be the only computer you will be able to view the movie on.
Download-To-Own - You can watch your Download-To-Own title for an unlimited amount of time on up to three different computers.
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VOD Ordering and Billing:
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Q: How much do the VODs cost?
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VOD Downloads and Streaming VODs are priced differently.
- Streaming VODs - As low as $10.95 per movie for a 7 day Viewing Period
- VOD Download Rentals - As low as $4.95 per Movie for a 30 day Viewing Period
- VOD Download-To-Own - As low as $4.95 per Movie for unlimited viewing
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Q: How will my credit card be billed?
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Your card will be billed as DVD Empire.
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Q: Where is my "My Movies" VODs Page?
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The View VODs page is part of the 'Your Account' section of our site. To view your View VODs page:
- Click the 'Your Account' link in the top right corner of all of our pages.
- Click the
My Movies link in the left nav bar.
- Your View VOD's page contains:
- A list of your VOD purchases
- The remaining Viewing Period of your VODs
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A:
FlyBuy allows you to purchase your VODs faster than ever before.
Click here for an overview of the "FlyBuy" checkout process.
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Q: Can I redeem a Gift Certificate or Account Credit for a VOD?
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No, Gift Certificates and Account Credits cannot be redeemed for VOD purchases.
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Q: How do I know which Movies can be downloaded?
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When looking at the item page of a title look by the title of the movie. It will say “Download Rental" or "Download to Own."
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Q: What is the file quality of a VOD Download?
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We offer High and DVD Quality VOD Downloads.
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Q: How do I watch a VOD Download?
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Q: Can I watch as I download my VOD?
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No, you cannot. You must wait until the entire VOD has been downloaded before you can begin playback.
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Q: How long can I view my VOD download?
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The 30 day viewing period for Download Rentals begins the first time you view your movie (not when the file is downloaded).
After that your viewing session will expire and you will need to purchase the movie again for further viewing rights.
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Q: How long do I have to download my VOD once purchased?
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You must download your VOD within 5 business days from the time you you purchase the movie.
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Q: How is VOD Download-To-Own different from Download Rentals?
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The main difference is that you can view your VOD Download-To-Own title as many times as you want for as long as you want!
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Q: How do I know which Movies are available to Download-To-Own?
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When browsing our DVD selection, look for Download to Own in the buying options on the item page.
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Q: What is the file quality of a VOD Download-To-Own title?
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Download-To-Own titles are DVD Quality.
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Q: How do I watch my VOD Download-To-Own title
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Q: Can I view my VOD Download-To-Own title on more than one computer?
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Yes you can! The VOD Download-To-Own program allows you to view your movie on up to 3 different computers.
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Q: Can I view my VOD Download-To-Own on my TV/Can I burn it to a DVD?
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Although your Download to Own VOD is yours to keep, and may be licensed on up to three computers, it CANNOT be burned to a DVD.
Some video cards have output capabilities that will allow you to watch your VOD on a television, however, this is currently the only method for viewing a VOD on anything other than a computer screen.
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Q: Can I watch as I download my VOD?
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No, you cannot. You must wait until the entire VOD has been downloaded before you can begin playback.
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Q: How long can I view my VOD download?
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Indefinitely! Once you have downloaded the file for your VOD Download, your VOD Download-To-Own movies have no time or viewing limitations.
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Q: How do I watch a Streaming VOD?
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Q: How do I know which Movies can be Streamed?
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Q: What is the quality of your Streaming VODs?
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We offer Low, High, and DVD Quality Streaming VODs.
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Q: How long can I view my Streaming VOD?
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The period to Stream a VOD is 7 days from when your first viewing of the movie.
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Q: Who do I contact if I have a problem?
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Q: I'm having trouble registering my Windows Player. What am I doing wrong?
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A: There are a couple possible resolutions:
- First make sure you have cookies enabled in Microsoft Internet Explorer:
- Click Tools > Internet Options > Security > Custom Level.
- Scroll down until you see “Cookies.”
- Check “Enable” and then click “OK”
- Make sure you have filled in all fields on our account setup page. Double check that you have checked the box certifying that you are over 18 years of age, and that you have re-typed your password correctly.
Note: Our VOD system cannot operate in Netscape. Please use Internet Explorer to view your VODs.
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Q: I have Windows Millenium (Windows ME)and I am having trouble Streaming a VOD?
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Yes but there has been a problem reported by Windows ME users trying to access our
streaming videos. To correct the problem follow
the instructions in this
article.
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Q: Why is the picture/sound choppy or unclear on a Streaming VOD?
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In most cases, choppy or unclear picture is a problem with your connection speed. Try reconnecting at a slower speed.
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Q: Why can I see the movie, but not hear the sound on a Streaming VOD?
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A: There are a couple possible resolutions:
- First make sure you have downloaded and installed the latest version of
Windows Media Player.
- If that doesn’t solve your problem, try selecting a lower speed for your stream.
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Q: Why can I hear the movie, but not see the picture on a Streaming VOD?
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A: There are a couple possible resolutions:
- First make sure you have downloaded and installed the latest version of
Windows Media Player.
- If that doesn’t solve your problem, try selecting a lower speed for your stream.
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Still Unsure? Contact our Customer Service Department:
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888-383-1880
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Int'l: 001-724-772-6030
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Customer Service Hours: 24 hours a day from Sunday at 12:30pm to Friday at 5:30pm EST
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