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Editing Your Orders
Links:  Customer Service Home  ~  Shipping Info  ~  Shopping Info  ~  Your Account  ~  Video On Demand  ~  About the Empire 
Editing Shipping Methods:
If you wish to, you may edit the selected Shipping Method on an Order up until the Order has been processed in our system. Orders are processed several times a day during Empire Business hours Monday to Friday, 9am - 5:30pm EST excluding Holidays.
To Change your Shipping Method:
1.  Click the 'Your Account' link in the upper left hand corner of all our pages.
2.  If you are not logged on, you will be prompted to do so.
3.  Select the Order History tab in the left nav bar.
4.  A list will appear directly below "Order History" in the nav bar.
5.  Select either your "Open" or "On Hold" Orders tab.
6.  Click 'View' next to the Order you wish to update the Shipping Method of.
7.  Scroll down until you see the Modification Section of that Order. Use the pull down menu to select a new Shipping Method, and when finished, click the 'Update' button.
8.  Your Order will be automatically refreshed once the Shipping Method has been updated in our system.
 Still Unsure? Contact our Customer Service Department:
Online Inquiry
Submit an online form
888-383-1880
Int'l: 001-724-772-6030
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Customer Service Hours: 24 hours a day from Sunday at 12:30pm to Friday at 5:30pm EST
 Customer Service Home
 Editing Order Info:
• Editing Orders
• Adding Items
• Add Account Credit
• Combine Orders
• Removing Items
 Editing Shipping Info:
• Edit Shipping Method
• Back Order Method
 Editing Gift Info:
• Change Gift Wrapping
• Change Gift Invoice
 Order Issues:
• Resubmit an Order
• Cancel an Order
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Phone #: 1-888-383-1880         Email: info@dvdempire.com
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