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	Editing Your Orders
Links: Customer Service Home ~ Shipping Info ~ Shopping Info ~ Your Account ~ Video On Demand ~ About the Empire

You can only make changes to Orders placed that have NOT processed. Also, Check or Money Order customers are only able to edit certain aspects of their Orders. Orders are processed several times a day during Empire Business hours Monday to Friday, 9am - 5:30pm EST excluding Holidays.
You may edit the following on your Empire Orders:

	Add an Item You may add as many items to your Order as needed (instructions).
	Add an Account Credit Add your Empire Account Credit to any Order awaiting processing (instructions).
	Change Shipping Method Change the shipping method for your Order so you get it faster (instructions).
	Change Back Order Method Change the Back Order method (Ship Partial/Ship Complete) for your Order, if it contains Out of Stock items (instructions).
	Combine Orders Combine your Orders into one large Order to consolidate shipping costs (instructions).
	Change your Gift Wrap Items Make any necessary changes to the Gift Wrapped packages in your Order (instructions).
	Edit Gift Invoices Option Request a Gift Invoice (no prices) or not for your Order (instructions).
	Remove an Item Remove an item from your Order (instructions).
	Cancel an Order Cancel an Empire Order. If you change your mind, you may resubmit Canceled Orders - see below (instructions).
	Resubmit an Order If an Order was canceled or placed "On Hold" in error, you may resubmit it to our system for processing (instructions).

Still Unsure? Contact our Customer Service Department:

888-383-1880

Int'l: 001-724-772-6030

Customer Service Hours: 24 hours a day from Sunday at 12:30pm to Friday at 5:30pm EST

Customer Service Home
Editing Order Info:
• Editing Orders • Adding Items • Add Account Credit • Combine Orders • Removing Items

Editing Shipping Info:
• Edit Shipping Method • Back Order Method

Editing Gift Info:
• Change Gift Wrapping • Change Gift Invoice

Order Issues:
• Resubmit an Order • Cancel an Order

Live Help by LivePerson:
24 hours/day - Sun 12:30pm to Fri 5:30pm EST (info)

Phone #: 1-888-383-1880 Email: info@dvdempire.com
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