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Shipping Information
Links:  Customer Service Home  ~  Shopping Info  ~  Your Account  ~  Video On Demand  ~  Editing Orders  ~  About the Empire 
Shipping Methods and Rates: Quick Links: Important Info  ~  Definitions 
Domestic Shipping International Shipping
Method Rate
USPS Standard Shipping
(7 - 20 days average)
$2.15 + $0.50 per item
Package NOT Insured. Delivery Confirmation. Delivery may take up to 3 weeks after order is shipped. Delivery times are Mon - Sat for the continental U.S. Delivery times to other states or territories may vary.
UPS Ground*
(1 - 5 business days average)
$6.35 + $0.89 per item
Packages Insured. Tracking Number. Delivery in 1-5 days in the Continental U.S. after order is shipped. Delivery times to other states or territories may vary. * A $5 surcharge will be applied to HI, AK, and PR shipments.
USPS Expedited Shipping
(3 - 5 days average)
$5.40 + $1.15 per item
Package NOT insured. Delivery Confirmation. Delivery may take up to 10 business days after order is shipped. Delivery times are Mon - Sat for the continental United States. Delivery times to other states or territories may vary.
UPS 3rd Day Select*
(3 business days)
$8.49 + $0.99 per item
Package Insured. Tracking Number. Delivery in 3 business days after order is shipped. Delivery times are Mon - Fri for the continental U.S. Delivery times to other states or territories may vary. * Not available for shipments to HI, AK, and PR.
UPS 2nd Day*
(2 business days)
$9.55 + $1.60 per item
Package Insured. Tracking Number. Delivery in 2 business days after order is shipped. Delivery times are Mon - Fri for the continental U.S. Delivery times to other states or territories may vary. * A $10 surcharge will be applied to HI, AK, and PR shipments.
UPS Overnight*
(next business day)
$15.55 + $1.99 per item
Package Insured. Tracking Number. Delivery next business day after order is shipped. Delivery times are Mon - Fri for the continental U.S. Delivery times to other states or territories may vary. * A $15 surcharge will be applied to HI, AK, and PR shipments.
UPS Overnight - Saturday Delivery
(Saturday Delivery)
$33.60 + $2.15 per item
Package Insured. Tracking Number. Delivery on the Saturday after order is shipped. UPS Saturday Delivery will only be available on Fridays and for In Stock items ONLY.
UPS Ground Transit Times: (for reference only)
Important Information:
•  Orders are processed for shipment during normal Empire business hours only (9am - 5:30pm, Mon - Fri, excluding Holidays).
•  The customer is responsible for all additional shipping costs that may occur from an incorrect address or refused shipment.
•  If a package is returned to our facility without reason, we will contact you via email and/or the telephone to resolve the issue in a timely fashion.
•  UPS deliveries are NOT available to PO Boxes or APO addresses.
•  UPS does NOT deliver on Saturdays or Sundays.
Shipping Definitions
•  Package Insured - If the package is damaged or lost during shipment the customer will not be liable. The merchandise will be re-shipped free of charge or the customer will be credited for the value of the goods pending investigation.
•  Package NOT Insured - There are no insurance services offered for the carrier or method of shipment.
•  USPS Delivery Confirmation - Delivery Confirmation information is available for the method. The USPS will have an initial and a delivery confirmation scan, but will not have a scan from every location during transit.
Note: The USPS does NOT offer Delivery Confirmation when shipping to APO/FPO military addresses.
•  UPS Tracking Number - Tracking Numbers are available for the method. UPS will scan each location your package passes through and will have detailed information about your shipment.
•  Business Day - UPS has a 5 day work week (Mon - Fri) and packages will only be delivered on these days. The USPS has a 6 day work week (Mon - Sat) and packages will only be delivered on these days.
 Still Unsure? Contact our Customer Service Department:
Online Inquiry
Submit an online form
888-383-1880
Int'l: 001-724-772-6030
Email Us
with questions
Customer Service Hours: 24 hours a day from Sunday at 12:30pm to Friday at 5:30pm EST
 Customer Service Home
 Shipping Information:
• Methods and Rates
• Delivery Confirmation
• Tracking Numbers
• Holiday Shipping Times
• USPS Flat Rate Int'l
• Back Order Methods
• Edit Ship Address
 Offers & Restrictions:
• Same Day Shipping
• Free Shipping
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