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Q: How does an Empire Rental Membership work?
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A:
Your monthly membership allows you to keep a revolving library of Gay Adult rental titles (the number is determined by your Membership Level) that can be updated at any time.
Each of your rental movies will be shipped individually and will have its own return envelope included.
After you are done with a movie, simply mail it in its postage-paid return envelope and after we receive it in our system, your next available title will be on its way.
Note: We only process rental shipments during normal Empire business hours.
- Join the Empire Rental Program. New customers will need to Create An Account with us, but if you already have an Empire account, you can use your existing account.
- Choose a Membership Level that suits your needs and Activate your Account.
• Silver Membership - 2 movies out at a time for $24.95 per month
• Gold Membership - 3 movies out at a time for $35.95 per month
• Platinum Membership - 4 movies out at a time for $43.95 per month
• Emerald Membership - 6 movies out at a time for $57.95 per month
• Diamond Membership - 8 movies out at a time for $74.95 per month
- Browse our Gay Adult selection, add the titles to your Rental List you want to see and then rank them in the order you wish to see them.
- Keep the rentals as long as you want and when you return them in the postage paid envelope we provide, we will send you the next available titles on your Rental List. There are NO due dates, late fees or other hidden charges.
Note: The Empire Rental program does not ship Internationally.
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Q: Why can't I rent Mainstream or Cinema titles?
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A:
Currently, Gay Empire Rentals is only offering our Gay
Adult selections for rental. In the future, we hope to open our entire catalog of Gay movies to the rental program, but for now you may only rent Gay Adult titles.
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Q: Can I rent titles from AdultDVDEmpire?
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A:
Yes, your Gay Empire Rental membership allows you to rent Gay Adult movies (from GayDVDEmpire.com) and Adult movies (from AdultDVDEmpire.com).
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Q: Why is there a difference in the membership fees for Gay and Adult Empire Rentals?
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A:
Simply put, Gay Adult movies are more expensive than Adult movies.
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Q: Can I rent DVDs and Blu Rays with one plan?
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Yes, you can. Your Empire Rental account now allows you to rent both DVDs and Blu Ray discs.
Simply add Blu Ray discs to your rental list and those items will ship just as any other rental movie we offer.
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Q: When are my movies due back?
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A:
Your monthly membership allows you to rent as often or as infrequently as you like.
If you are bored with the title after the first night, return it and we will get your next movie out to you.
If you want to hold on to a title for a while, keep it as long as you want and return it when you are ready, the choice is yours.
Remember, each rental movie is shipped individually and has its own return envelope.
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Q: How many movies can I rent during my membership?
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There is no limit to the number of titles you can rent.
Your monthly membership allows you to keep a revolving library of rental movies and it is entirely up to you to rotate your rental selections as you wish.
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Q: How can I find the movie I am looking for?
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A:
You can search for a movie by title, performer, or keyword in the search field at the top of the navigation bar on the left side of page.
Also, just below the search fields are our movie Category, Genre and Studio listings.
Simply select a Category or use the pull down menus for the Genres or Studios to browse the movies you are interested in.
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Q: What does it mean if a movie is "Available" for rental?
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A:
Our system is based on a First Come, First Serve basis.
So a rental movie's availability to you depends on many factors, such as when you added the title to your Rental List, whether another customer is in line for that title before you, when your return shipment was received, etc.
Click Here for more information.
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Q: Can I set up an Empire Rental Account, but not Activate it until a later date?
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A:
No problem. Add all your info, review the Terms of Agreement, and then simply follow the directions at the bottom of the
Rental Account Info page. Your Credit Card will not be charged until you Activate your Rental Account, so feel free to compile your Rental List while you wait. When you are ready, return to your Rental Account page and click the Activate Membership link.
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Q: Can I purchase a rental movie?
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Yes, but you can only purchase rental movies you are currently renting.
Click Here for more information.
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Q: Can I use an account credit to pay for my Rental Membership?
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No, we do not accept account credits as payment for Rental Memberships.
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Q: How will my Credit Card be billed?
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A:
Your card will be billed as DVD Empire.
Click here for more information about our Company Policy concerning Discrete Billing, Shipping and Customer Service.
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Q: When is my Credit Card billed?
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Your Credit Card will be charged when you Activate your Rental Membership. After that, your Card will be charged every 30 days to renew your Monthly Membership, until you Cancel your Account. This date will always be visible on your
Rental Account Info page for your convenience.
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Q: Why was another Credit Card I have on file charged and not the default card?
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A:
In certain circumstances, our system will charge another card you have on file with us for your rental membership if your default Credit Card is declined.
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Q: How do I view my Rental List?
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We have a quick link to your Rental List in the upper right hand corner of our pages. Or, click the
Items List tab in your Rental Account Section and you can view your Rental List page.
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Q: When and which of my movies will ship?
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A:
It is our hope that our system will help keep your highest priority titles readily available, but also guarantee that you have plenty of rental movies at all times.
Your First Rental Shipment:
If your rental membership entitles you to rent 3 movies at one time, we will send you the first three rental movies
available to you, starting with the highest priority titles and working down from there on your list.
Future Shipments:
Your future shipments will be influenced by the Rental Priority method you choose.
For more information about your Rental Priority method, please see the next question.
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Q: What is the Rental Priority Method?
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Your Rental Priority Method allows you to influence how our system determines your next Rental shipments.
Plus, your Priority method can be changed at any time, to help you get the rentals you want, when you want them.
Wait for Highest Priority Titles Method
If your Highest Priority titles are not available, our system will wait for 24 hours for those titles to become available before your next Rental shipment will be sent.
If those titles do not become available within that time, you will receive the next available titles on your Rental List.
Choose this Method if you are... hoping to receive the title(s) at the top of your Rental List and don't mind waiting up to an extra business day to receive your latest rentals.
Send First Available Titles Method
Our system will send the highest available titles in your Rental List, regardless of their position on your Rental List. Simply put, when you are due to receive a Rental shipment, instead of waiting 24 hours to see if your Highest Priority titles become available (if not available), the highest available titles from your list are shipped that day.
Choose this Method if you are... willing to receive any title(s) on your list, not necessarily your highest priority rentals.
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Q: How do I change my Rental Priority Method?
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Click here for instructions on changing your Rental Priority method.
Remember, you may change your Priority method as often as you wish.
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Q: What is the "Rental Shipments Outgoing" line?
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The "Rental Shipments Outgoing" line is the line on your Rental List that appears immediately below the number of rentals you are due to receive. But the line only appears when you are due to receive a rental shipment.
For example, you return 2 rental movies to us. We receive the movies and process their return. Once processed into our system, the "Rental Shipments Outgoing" line will appear on your rental list directly below the second selection.
- If you are due to receive a rental movie, place your preferred movies above that line to increase your odds of receiving those movies.
- If the line does not appear, you are not due to receive a rental movie.
Please Note: The "Rental Shipments Outgoing" line only refers to the number of rentals you are to receive, not the specific movie(s) listed above the line.
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Q: What titles are on the Out Items list?
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The titles on your
Out Items list are the movies you currently have out or are currently in shipment. Also, if you wish to buy a rental movie you currently have out, the link for purchasing a rental is located in your Out Items list.
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Q: How do I add a movie to my Rental List?
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Just click RENT IT on the product page and it will be added to your Rental List. You will be directed to your Rental List to confirm its listing and then you can return to your browsing.
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Q: Can I rent movies that include more than one disc?
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Most multi-disc sets are not available for rental. Although if the movie is available, you can rent the movie, but we will not send the second disc whether it contains special features or added scenes.
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Q: How do I prioritize the titles on my Rental List?
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Each title on your Rental list will have a numerical ranking in the box next to it. If you want to change the order of your Rental List, simply change the number to the corresponding ranking you prefer. For example, if you have "Lucky Lucas" ranked 5th and you want to move it to 1st, just click on the box and change the 5 to a 1. Then click UPDATE.
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Q: How do I remove a title from my Rental List?
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While on your Rental List page, click the REMOVE box to the right of the title you want removed. Then click UPDATE and the title is removed.
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Q: Why did a title disappear from my Rental List?
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When a rental movie is processing for your next Rental Shipment, that title will disappear from your Rental List. Also a title may disappear because we have removed it from our system due to availability or other issues with the studio.
Please Note: If you added any titles from AdultDVDEmpire.com prior to activating your Rental Account, they will have been removed from your Rental List. A Gay Empire Rental membership does not allow you to rent AdultDVDEmpire.com titles and vice versa.
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Q: Do I pay for shipping?
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No, we take care of all shipping costs and will ship your rentals USPS First Class Shipping both ways.
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Q: How long does it take for my movies to arrive?
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A:
Click here for shipping times (for reference only).
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Q: What will the envelope the rental movies are shipped in look like?
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Your rental movies will be shipped in a nondescript envelope.
Click here for an image of the envelope.
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Q: Where is the return envelope?
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When you receive your rental movie, simply fold and separate with your thumbs where it says, “Open Here.” (be careful to not rip the return envelope) Remove the movie for viewing.
When you are ready to return your movie, place it back in the return mailer, remove your address sticker on the front of the mailer where is says “PEEL OFF” so that our return address is shown. (The front of the mailer should not be sticky) Now pull away the adhesive backing on the back of the mailer, seal it, and drop it in the mail.
Click here for a quick video demonstration showing how to properly open the rental mailer.
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Q: How will I know when you have received or sent my rental movie?
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You will receive a confirmation email when we have shipped you a rental movie and when we have received your returned rental movies.
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Q: What if I am ready to return a title but not the others I received?
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Each of your rental movies is shipped individually and will have its own return envelope included. After you are done with a movie, simply mail it in its postage-paid return envelope and after we receive it, your next title will be on its way.
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Q: Is there anywhere Empire Rental cannot ship to?
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We periodically update our “Do Not Ship To” list to comply with local and state regulations regarding the shipment of adult material.
Click Here for a complete list of regions in the United States Empire Rentals does not ship adult material to.
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Q: Does Empire Rentals ship internationally?
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We do NOT ship rental movies internationally.
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Q: How do I report a problem with a Rental movie?
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Click Here to visit the 'Report a Problem' page to report your problem with a Rental DVD Online. You can also email our Rental Department at
rentals@dvdempire.com if necessary.
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Q: What if the rental movie arrived damaged, didn’t arrive at all, or is the wrong title?
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Click Here
to report the movie is damaged, didn't arrive, or is the wrong title. If the movie is damaged or the wrong title, check the appropriate box on the movie sleeve and return it to us as normal.
We will send the next available title on your Rental List as soon as we receive and process the movie.
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Note: If the Rental movie did not arrive, you must report the movie as missing within 30 days of its shipment so that we may pursue the matter with the USPS in a timely fashion.
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Q: What if I lost the movie?
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A:
Click Here
to report your DVD as “Lost.” You will be charged the $25.00 for the replacement of the rental movie.
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Q: What if the rental movie I received is defective?
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Click Here
to report your movie arrived “Damaged.”
If you are using a Game Platform (X-Box, PS2, etc.) as a player, please note that some systems do not play all DVDs or Blu Ray discs.
Please Note: If you receive a damaged or defective movie, do NOT try to repair the movie yourself. Simply follow the instructions above.
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Q: What if I damage the rental?
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Rental movies are thoroughly inspected before they are sent out and when they are received back. If a movie is found to have been damaged while in your possession, you will be charged $25.00, plus tax if applicable, for the replacement of the rental movie.
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Q: What if I lost the white sleeve or the shipping envelope the movies came in?
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Click Here to report your problem.
- Lost White Sleeve:
We may not be able to properly credit your account if the movie is returned without the sleeve, so include a note with your return that includes your name and the e-mail address of your account so we can properly credit your return. You may also wish to contact customer service and let them know you will be returning a movie without the sleeve, so there will be no delays in your next shipment once the movie is returned to us.
- Lost Return Envelope:
If you misplaced, ripped or lost the return envelope, you can return up to two movies in one envelope, e-mail customer service to have a new envelope shipped to you, or simply ship your disc back to DVD EMPIRE, PO Box 46, Warrendale PA 15086-0046 (if you don’t mind picking up the postage).
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Q: How do I contact your Customer Service Department?
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You can email us at rentals@dvdempire.com or call 1 888 383-1880 24 hours a day from Sunday at 12:30pm through Friday at 5:30pm (EST).
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Q: How do I manage my Empire Rental Account?
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First, click on "Your Account" in the upper right hand corner of the page.
If you are not logged in, you will be prompted to do so.
Next, scroll down the navigation bar on the left of the page until you see the Empire Rental section.
You will have access to your Account Info, Items List, Membership Level, Billing History, Account Information and a Help section via the Empire Rental links.
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Q: How do I upgrade or downgrade my Rental Membership Level?
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In your Empire Rental Account section select the Membership Level tab, choose the level you wish to upgrade your account to and click UPDATE.
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Note: Any changes to your Membership Level will not be active until the next monthly billing date, which is 30 days from the date you Activated your current membership.
This date is visible on your
Rental Account Info page for your convenience.
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Q: What if I accidentally upgrade or downgrade my Rental Membership Level?
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Return to your Rental Account Info page, click the Membership Level tab and select the level you wish to return your account to. Click UPDATE when finished and your Membership will remain at that level.
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Q: How do I renew my Rental Membership?
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Your membership to the Empire Rental Program will be automatically renewed every month (30 days from the date of activation), until you cancel your membership.
For your convenience, your renewal billing date will always be visible on your
Rental Account Info page.
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Q: How do I choose not to receive Rental Notification emails?
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Return to the 'Your Account' section of our site and select the
'Notification Options' page.
Simply remove the check mark next to the selection for Rental Notifications and then click 'Update Account.'
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Q: How do I cancel my Rental Membership?
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Click Here to cancel your Adult DVD Empire Rental Membership.
Your account will be cancelled immediately and we will not send you any more rental movies. But, you may rejoin the Empire Rental Program at any time if you wish to.
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Q: How long do I have to return the movies after I cancel my Rental Membership?
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10 business days. If we do not receive your outstanding rentals within 10 business days of canceling your membership, your credit card will be charged $25.00, plus tax if applicable, for each title.
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Still Unsure? Contact our Customer Service Department:
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888-383-1880
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Int'l: 001-724-772-6030
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Customer Service Hours: 24 hours a day from Sunday at 12:30pm to Friday at 5:30pm EST
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