Shipping Information
Links:  Customer Service Home  ~  Shopping Info  ~  Your Account  ~  Video On Demand  ~  Empire Rentals  ~  Editing Orders  ~  About the Empire 
Same Day Shipping for Your Orders:
If you place an online Credit Card Order for In Stock products before 3pm EST during normal Empire business hours your Order will ship that day. There's no signing up or choices to make, we will ship your Order that Same Day!
How it Works:
1.  Place an Order for "In Stock: Ships Immediately" products.
2.  Select Credit Card Online as your Payment Method.
3.  Complete the Order before 3pm EST on any Empire Business day.
4.  Your Order will be processed and shipped that day.
5.  If you select UPS Overnight as your shipping method, your package will arrive the next business day.
Restrictions:
•  The Stock Status for each product in your Order must be listed as "In Stock: Ships Immediately."
•  Your Order must be completed before 3pm Eastern Standard Time (EST) during normal Empire business hours.
•  Empire business hours are 9am - 5:30pm, Monday through Friday excluding Holidays.
•  Credit Card customers only. No other Payment Methods are eligible for Same Day Shipping.
•  Any delay in receiving approval from your Card issuer may affect the Order's ship date.
•  If the Order was not shipped the Same Day due to a Stock error, we will ship your Order via UPS Overnight (Domestic customers only) or the best delivery method available.
•  Products listed as "In Stock: Ships in 1 to 3 days" are not eligible for Same Day shipping.
•  Orders delayed due to our Credit Card Verification process may not ship the Same Day.
 Still Unsure? Contact our Customer Service Department:
Online Inquiry
Submit an online form
888-383-1880
Int'l: 001-724-772-6030
Email Us
with questions
Customer Service Hours: 24 hours a day from Sunday at 12:30pm to Friday at 5:30pm EST
 Customer Service Home
 Shipping Information:
• Methods and Rates
• Delivery Confirmation
• Tracking Numbers
• Holiday Shipping Times
• USPS Flat Rate Int'l
• Back Order Methods
• Edit Ship Address
 Offers & Restrictions:
• Same Day Shipping
• Free Shipping
• Discreet Packaging
• Restricted Regions
This Web site has chosen one or more DigiCert SSL Certificate or online payment solutions to improve the security of e-commerce and other confidential communication BizRate.com Customer Certified Site - Click to Verify HACKER SAFE certified sites prevent over 99.9% of hacker crime.
Circle Of Excellence
LivePerson
Customer Service Rating by LivePerson
Live Help by LivePerson:
24 hours/day - Sun 12:30pm to Fri 5:30pm EST (info)
Phone #: 1-888-383-1880          Email: info@dvdempire.com